Refund and Returns Policy -

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Customized Gifts
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacture

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at novomart86@gmail.com and will pickup the goods from your place.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail us @ novomart86@gmail.com & will pick up the product.

Need help?

Refund timeline- “Refunds will be processed within 7 business days to the original mode of payment used during the transaction.”

Terms & Conditions

By making a purchase on our platform, you agree to the following terms related to payments and refunds:

Payment Methods
All payments are securely processed through our authorized payment gateway. We accept credit cards, debit cards, UPI, net banking, and other payment modes as available on the gateway.
Transaction Security
Your payment information is encrypted and securely transmitted via SSL (Secure Socket Layer) technology. We do not store any sensitive payment information on our servers.
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation via email/SMS. If you do not receive confirmation within 24 hours, please contact our support team.
Refund Policy
- If eligible, refunds will be processed within 7 business days from the date of approval.
- Refunds will be made to the original mode of payment used during the transaction.
- Processing time may vary based on your bank/payment provider.
Failed or Declined Transactions
In case of a failed transaction, no amount will be debited. If any amount is debited due to a technical issue, it will be auto-reversed by your bank within 5–7 working days.
Dispute Resolution
Any disputes or issues related to payments must be reported to our support team within 72 hours of the transaction.
Fraudulent Activity
We reserve the right to block any transaction suspected of fraud or unauthorized access, and report the same to relevant authorities.